1. General

1.1 Unless otherwise specifically and expressly agreed in writing by Guangzhou BST Technology Services (hereinafter called “BST”), all services provided by BST are governed by the following general conditions of service, which prevail any purchase terms and conditions.

1.2 Services carried out by BST, on behalf of an entity or individual from whom the instructions to act have originated will be carried out by using techniques and processes that permit an independent, impartial and objective approach. The end result of the service will consist in a certificate or document (hereinafter called the “report”) communicating the collection of information BST has been requested to supply and will be delivered as a fax, a written document or an online report.

1.3 No other party than the client shall be entitled to give instructions to BST, particularly on the scope of inspection or delivery of report, unless so authorized by the client.

2. Provision of services

BST in the capacity of an independent third party, supplies information in the form of ascertainment or recommendations for the special purpose of contributing to the prevention of the risks to which the beneficiaries of its services are exposed, and of helping them assure the quality of their products. BST's services (hereinafter called the “services”) consist of work performed by BST, including but not limited to:

• Factory Audit (FA)
• Social Compliance Audit (SCA)
• Initial Production Check (IPC)
• In-Process Quality Check (IPQC)
• During Production Check (DUPRO)
• Final Random Inspection (FRI)
• Loading Supervision (L/S)
• Testing Arrangement (TA)

3. Inspection terms and Conditions

Booking Lead Time	Request for service should be made a minimum of 3 working days prior to the desired day of inspection. Bookings received with less than 2 working days notice may not be completed on schedule.
Late Booking	Late booking up to the day (normal working day) before the requested service date, will be performed if workload allows
Final Inspection Quantity	Final Inspection is normally conducted when a shipment is 100% produced and at least 80% packed. Conducting Final Inspection below either of these limits is possible but must be confirmed in writing by the client
Man-day	One person working and/or traveling one normal working day. Minimum charge of 1 man-day	As agreed with client
Normal Working Hours	Combination of time spent working and traveling to and from the service location. Normal Working Hours is 8 hours per day. Overtime will apply when working time alone exceeds 8 hours
Overtime	Hours worked outside of normal working hours	USD 25/Man-hour
Traveling Time Charge	1.Travel time is free of charge if travel is done on the same day as the service and even if it exceeds the normal working hours (but in respect of local labor law)
	1. Travel charge is required 2. If travel is required on the day before or the day after the service date 3. Waiting time day before or day after the service date due to the lack of transport resources	Up to 4 hrs: additional 0.5 Man-day More than 4 hours: additional 1.0 Man-day
Normal Working Days	Monday to Friday
Working On Holidays Charge (Saturday, Sunday, Public Holidays or local customs)	A surcharge will apply for work on such days.	1、Saturday or equivalent =US$100 surcharge x number of Man-Day(s) 2、Sunday. Public Holiday or equivalent=US$150 surcharge × number of Man-Day(s)
Revise Service Date Charge	Request of rescheduling the initial service date less than 1 business day notice before service date.	US$50 surcharge
Late Revise Service Date Charge	Request of rescheduling the initial service date the same day of the initial service	Man-day rate + any expenses incurred
Late Starting Charge	Request to start the service in the afternoon or night. Late starting charge applies but no additional overtime charged if the service +travel time does not exceed 8 hours.	US$50 surcharge × number of Man-Day(s)
Late Cancellation Charge	Cancellation of the service less than 1 business day notice before service date. If the cancellation notification reaches BST too late and the inspector has left already, any expenses incurred will also be charged.	Man-day rate + any expenses incurred
Missing Service Charge	Goods are not ready or required quantity is not available for inspection when inspector arrives.	Man-day rate + any expenses incurred
Re-inspection charge	According to client’s requirement	Man-day rate + any expenses incurred
Traveling Expense	Cost of transportation	Charged at cost
Accommodation	Accommodation expense will be charged when : 1、If travel is required on the day before or the day after the service date 2、The order requires 2 or more days to complete .	Charged at cost
Mailing Expenses	Documents, samples, materials, etc.	Charged at cost
Liability	Refer to BST’s agreement	3 times the service fee and up to 10 times under special conditions

4. BST's obligations and undertakings

BST expressly reserves the right to act at its own discretion in accepting or declining a request for service, and cannot be compelled to accept or be held liable for declining a request for services or for products:

• Falling out of its scope of activity or specialization.
• Presenting geographical accessibility problems, such as services to be rendered or products to be found in restricted or highly remote areas.
• Requiring BST to obtain special permissions to operate such as governmental permissions.

BST undertakes to supply the services it has accepted to carry out in a professional and timely manner, in accordance with proper professional practice and in compliance with:

• The client's special instructions when ordering the service and as confirmed by BST – the terms of reference should be duly signed by the client and BST, and in the absence of such instructions:
• Any relevant professional standard, trade custom, usage or practice.
• Such methods as BST shall consider appropriate on technical, operational and/or financial grounds.

BST shall exercise due care and skill in the selection and assignment of its personnel.

5. Client's obligations and undertakings

The client agrees:

5.1 To take all reasonable steps to assure BST has access to the materials on which service will be based;

5.2 To provide BST with all information and samples, as well as the documents necessary to complete requested service, in a timely manner (and in any event not later than 48 hours prior to the desired intervention), except for generally available documents such as codes and standards, either directly or through suppliers or agents of the client.

5.3 To insure that adequate instructions and notice are given to BST in due time to facilitate proper performance for the service requested.

5.4 To advise BST of the date on which the services are to begin, or to be resumed, and also of essential dates affecting the item(s) for which services are being rendered.

5.5 Generally to render all reasonable assistance to BST in providing necessary instructions, information, documents, safety and security information in connection with the working conditions, required equipment and access (as the case may be).

5.6 Documents reflecting engagements between the client and third parties or third parties' documents - if received by BST - are considered to be for information only and do not extend or restrict the scope of the services or obligations accepted by BST.

6. Liability and indemnification

6.1 Limitation of liability

No action or inspection by BST relieves the manufacturer from the burden of delivering quality goods or compensating the client for the delivery of poor products. Inspections performed by BST are simply a palette of quality tools at the buyer's disposal to effect more control over the purchasing process and reduce the possibility of errors, misunderstandings, negligence or even fraud. Should it be proven that BST’s staff did not notice documented defects, or safety issues during the course of inspections, BST will refund the value of the inspection, in cases of proven extreme willful misconduct up to ten times. Any concerns that client may have regarding the performance of BST’s staff should be brought to BST’s attention immediately. That BST can start claim investigations which involve checking reference samples, shipment samples and all paperwork relating to the inspection to verify where things went wrong.

BST advice is given only in relation to documents and information provided by the client, and BST cannot be held liable if it has received incomplete or false information.

6.2 Indemnification

6.2.1 In the event of BST being held liable in respect of any claim for loss, damage or expense of what nature and however arising, its liability to the client shall in no circumstances exceed ten times the total aggregate sum of fees paid for the specific services for which a claim is made.

6.2.2 In addition, in case of the service of Final Random Inspections. Where less than 100% of the production is complete, our responsibility will only extend to those items completed at the time of inspection. The FRI report does not evidence shipment.

7. Miscellaneous

BST, and/or its subsidiaries and/or affiliates and the client undertake not to disclose to any third party confidential information obtained from the other party regarding the execution of BST services.

BST should try its best to keep the samples well. While client should not claim a compensation on sample lost caused by fire, flood, or theft, or direct/indirect damage to the sample in the process of using it in inspection.